Workforce Management Specialist
Description
About us:
ARRISE is a leading supplier of player-favourite content to the iGaming industry.
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
What you would be doing:
- Organizing, coordinating, supervising and verifying the working schedule, the rotation at the gaming tables, attendance for the Operations Department.
- Working closely alongside the HR department;
- Cooperating with the Team Managers regarding requesting, approving and scheduling time off for employees and ensuring all positions are filled to meet staffing requirements;
- Submitting reports, clearing work inconsistencies, and coordinating the current schedule;
- Managing other various administrative tasks per request from the direct Supervisors or Upper Management.
- Creating daily staffing reports, verifying employees' work hours, requested time off;
- Developing and maintaining staffing plans to ensure adequate coverage for all business units;
- Tracking attendance and monitoring adherence to schedules;
- Ensuring compliance with all regulatory requirements related to staffing and scheduling procedures;
- Verifying work schedules for employees to ensure the appropriate amount of staff is available for each work shift;
- Preparing all files with Studio rotations for the incoming shift;
- Design and plan work monthly shifts. They investigate staffing needs and staff accordingly (opened/closed tables) and assist in new employee onboarding.
- Daily shifts - implementing the rotations. They investigate staffing needs on a daily basis and staff accordingly (opened/closed tables).
- Develops and presents reports on staffing data and verifies and repairs scheduling inconsistencies.
- They take care of administrative duties requested by Supervisors or Managers and coordinates with all the other OPS teams to ensure a smooth workflow.
What makes you a strong candidate:
- Excellent organizational skills;
- Bachelor's degree in Business Management, Human Resources, Law or a related field would be considered a plus;
- Proficient in Microsoft Office Package and experience with workforce management software;
- Ability to work independently and manage multiple tasks simultaneously;
- Strong interpersonal talents and attention to detail;
- Minimum 6 months of experience on a similar position;
- Good verbal and written command of English and Bulgarian;
- Excellent business communication skills;
- Willingness to work in an office- shift system;
What we give you in return:
- We offer an advantageous start salary;
- A detailed company training on highest standards;
- Tremendous growth opportunities in a large fast moving international company;
- Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);
- Public transportation cards;
- MultiSport card, covered by the Employer;
- Working place situated a few steps form a subway line;
If we already won your interest, do not hesitate to apply for this opportunity.
We are excited to find YOU!